Privacy Policy

Child Safeguard (“we,” “our,” or “us”) is committed to managing personal information we collect in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This Privacy Policy sets out how we collect, use, and protect your personal information when you use our website, www.childsafeguard.com.au

1. Information We Collect

We may collect the following types of information:

• Personal and Contact Data: First and last name, email address, phone number and any other information you voluntarily provide to us through our enquiry or ‘Free Proposal’ forms.   
• Browser information: Your browser provides your IP address, browser type and operating system to connect to our website.
• Page Navigation Data: We collect information about how you use our website, including pages visited and date/time of visits.
• Cookies: We may use cookies and similar technologies to enhance user experience and collect website analytics, as explained in our Cookies Policy.

2. How we collect personal information

We collect personal information in a variety of ways, including:

• Directly: We collect personal information which you directly provide to us, including through the ‘contact us’ form and ‘free proposal’ form on our website.
• Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as your browser information when you use our website.

3. Why we collect, hold and use personal information

We may collect, hold, and use personal information for the following purposes:

• To enable you to access and use our website
• To respond to enquiries and provide requested services to you
• To improve our website, services and user experience
• To comply with our legal obligations.

4. Sharing your Information

We may disclose personal information to:

• IT service providers (e.g. web hosting, data analytics)
• Third party contractors which assist us in our website development and hosting services
• Legal authorities, if required by law or to protect safety.

As legal professionals, we are subject to strict confidentiality obligations. Any confidential information you provide will be managed in line with these professional responsibilities.

5. Data Security

We use suitable physical, electronic, and administrative measures to safeguard your information from unauthorised access, alteration, or loss. While we are committed to maintaining security, we cannot guarantee the security of information transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. 

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Policy or as required by law.

7. Your Rights

You have the right to request access, correct or delete personal information that we hold about you. To exercise your rights, please email: info@childsafeguard.com.au

8. Complaints

You have the right to make a complaint to us regarding how we manage your personal data. We will promptly respond to your complaint in writing and outline the steps we will take in response to your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Children’s Privacy

Our services are intended for organisations that work with or support children, not for direct use by children themselves. We do not knowingly collect personal information from individuals under the age of 18 without appropriate parental or guardian consent. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it as soon as possible.

We encourage parents or guardians to contact us if they believe a child has provided personal information without their consent.

10. External Links

Our website may include links to third-party websites. We do not control these sites and are not responsible for the protection or privacy of any personal information you provide while visiting them. This Privacy Policy does not apply to external websites.

11. Policy Updates

We may update this Privacy Policy in accordance with changes to our privacy practices and/or privacy legislation and regulations. We will publish the revised version on our website. 

12. Contact Us

For any questions about this Policy, please email: info@childsafeguard.com.au.